Delivery & Returns
From the studio to your wall
Every piece of art on our site is individually made-to-order. We don’t hold pre-printed stock. Your print is created fresh and inspected for quality before it leaves the studio.
Production & processing time
Creation window: please allow 3–5 working days for us to print, cure, and carefully package your artwork before it is handed over to the courier.
Notification: you will receive a shipping confirmation email containing your tracking information as soon as your order leaves our studio.
Shipping & delivery
We partner with UPS to ensure your artwork is transported safely and efficiently.
Delivery cost: UK delivery is £4.99, and free on orders over £50. We currently deliver within the UK only.
Delivery times: once dispatched via UPS, delivery within the UK typically takes 1–2 working days.
Tracking your order: your shipping email will include a UPS tracking link so you can monitor your delivery or manage your drop-off preferences.
Secure packaging: we use tailored packaging based on your order type to ensure it arrives flawlessly.
- Unframed prints. Smaller prints are shipped flat in rigid, bend-proof cardboard mailers, while larger prints are carefully rolled in heavy-duty, impact-resistant tubes.
- Framed prints. All framed artwork is securely wrapped and appropriately boxed by hand using protective, impact-absorbing materials built to withstand transit.
Cancellations & returns
Cancellations: you can cancel your order at any time up to 14 days after it’s delivered. If you cancel before we dispatch it, we’ll refund you in full, including delivery. We start making your piece quickly, so please check your print size, framing choice and delivery address before you complete your purchase.
Changed your mind? If a piece isn’t right for your space, let us know within 14 days of delivery and send it back within 14 days of telling us, unused and, where possible, in its original packaging. We’ll refund the price you paid plus the standard delivery charge. Return postage is at your own cost.
We’ll refund your original payment method within 14 days of receiving the piece back, or of you showing us proof you’ve sent it if that’s sooner. We only reduce a refund if the piece has been damaged by handling it more than you’d need to in order to look at it.
Damaged, faulty, or incorrect orders
We want you to love your art. While we pack every order with extreme care, transit accidents can occasionally happen. If your print arrives damaged, faulty, or isn’t what you ordered, we’ll put it right at our expense: a brand-new replacement, or a full refund if you’d rather. This is on top of your legal rights under the Consumer Rights Act 2015.
How to report: please contact us via our contact page as soon as you can, ideally within 14 days of delivery.
What to include: please provide your order number and attach clear photographs showing both the damaged print or frame and the condition of the outer UPS packaging.
Resolution: once we’ve seen the photos, we’ll fast-track a brand-new replacement, or refund you in full if you prefer. Please don’t send damaged items back unless we ask; if we do, we’ll cover the cost.
Still have questions?
Check the FAQ for quick answers, or drop Hugo a line. He answers every message himself, usually within one working day.